Intercom: Customer Communication Management Platform
Intercom provides a fundamentally four in one way for you to communicate with your customers. The Intercom approach essentially integrates three crucial methods of communicating with your customers. One, Intercom is integrated across the company so that various teams can collaborate and organize with each other. Two, Intercom is also integrated into the product so that as a business owner or shareholder you can communicate with clients while they are using your product instead of being contacted by them at a later time, usually through email—but, Intercom also makes use of this avenue too. And the third is Intercom is combined with the data in order for businesses to view all customer data in a single place.
Intercom is also offered in five basic packages, there’s Intercom for the whole teams, for support, for a product, for marketing, and for sales—but all of these are still tied together in a single platform.
These are the services that you can get with this customer communication management platform:
- Support – inside your app you allow customers to ask for help while collaborating in a team inbox in order to send timely and personalized responses.
- Engage – this is a marketing automation tool that sends targeted in-app, push, and email messages to onboard new users.
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