Freshdesk brings together each customer conversation into a centralized, user-friendly interface, helping customer support agents to resolve and address trouble tickets by offering true multi-channel customer support. Since this web based help desk is entirely web based, it helps to manage escalation procedures, workflows, and multiple groups. It also backs multi-timezone, multi-language, and multiple brands and products capabilities.
So, here are more features that you can enjoy with Freshdesk’s cloud-based customer support software:
- Team inbox – this enables team members to collaborate and resolve issues through Freshdesk’s shared inbox. Each request sent to a member’s support email develops into a ticket in your helpdesk.
- Service Level Agreements – meet, manage, and set customer expectations by setting up service level agreements for support. You also have the capability to set requirements and priorities for resolution time so that your agents can prioritize issues and how quickly to a customer expects a response.
- Mobile Apps – perform bulk actions on tickets, add notes, and reply to tickets while on the go with Freshdesk’s mobile ready and web based version.
- Get things done faster – Freshdesk have already anticipated web based help desk issues thus it already has solutions in place to help tickets get resolved faster like keyboard shortcuts, bulk actions, suggested solutions, and canned responses.