Capsule CRM is an online CRM system that allows users to manage their customer service strategies. CRM stands for customer relationship management and it is a software that allows online entrepreneurs to have a good business relationship between clients and companies. This software allows people to capture, organize and analyze data, track communication with clients, manage sales pipelines and deal with customer enquiries using a supporting ticketing system.
Capsule CRM allows you to store as well as share 50,000 contacts with colleagues, create contact lists and utilize them to create and send multiple emails and track activity between you and your colleagues. Another interesting feature of the Capsule CRM is that it allows you to integrate the system with Google Apps and use it together with third-party tools like MailChimp and Zendesk.
It is an online hosted CRM that is very easy to use. It has a very clean user interface and it only five icons that allow you to navigate through the software. The icons include a home icon, organization icon, calendar button, sales pipeline icon and a cases icon.
The thing is that this online CRM system is very easy to use so you can focus your attention on more important things to manage your customer relations.