SugarCRM is an online CRM (customer relationship management) system that allows online entrepreneurs to manage their customer relations. It provides a complete CRM solution to automate sales, manage marketing campaigns, improve customer support and do analytical reporting.
SugarCRM is an open-source CRM software thus the code is available to all types of users. Since it is open-source, users also have the capacity to improve the software by offering suggestions on the code. This CRM software is intended for small business, public administration, nonprofits, mid-size business, large enterprises, and freelancers.
To improve customer relationship, this online CRM system provides a lot of features and these include a reporting tool that allows users to run different types of reports that can be easily added to the homepage for easy access. It also comes with a web-based mobile version for iOS and Android devices. It also has plug-ins for Microsoft Office applications such as Outlook, Excel and Word.
Unlike other apps, SugarCRM is also supported by open-source operating systems like Unix and Linux. The thing is that SugarCRM is a very simple tool that allows you to manage your customer relationship well. With its simple user interface, allows you to simplify your work without sacrificing the benefits that you can get out of this CRM software tool.