Help Scout is a customer support software that provides you with an option to use a help desk software with a personal touch for your clients. By making your teams organized with Help Scout, you also keep your customers happy with a variety of features intended to manage a huge amount of email. This Help Desk software also enables you to be helpful 24/7 with documents via its knowledge base. The knowledge base is a site that is seamlessly integrated with the help desk. You can also embed tools like the beacon which provides your clients with the help they need, right where they need it.
With Help Scout’s help desk software, you can benefit from gazillions of features like:
- Choose which users you want to access the more advanced management features
- You can activate auto reply and filter reports based on your operating hours.
- Spam filtering that learns from your actions.
- Bulk actions like viewing a folder, selecting 50 conversations and acting on all of them at one time.
- Open tracking to let you know when a customer has viewed your most recent message.
- Search all your data comprehensively, filter and perform bulk actions.
- Incoming voicemail parsing from 50+ different providers
- Quickly assign a conversation to another user when you need help.