With LiveChat live support software and help desk software is the fastest method of helping your customers. With a quick chat on your website, you can offer a better and more efficient way to your customers compared to phone or email communication. Learn more about this help desk software.
- Security – reap the benefits of 2-step verification, logging with Google accounts, access restriction, credit card masking, and encryption.
- Visitors Tracking – helps you in gathering customer data, additional visitor’s information, and visitor information filtering.
- Getting feedback – get insights like satisfaction stats, post-chat surveys, ticket ratings, rating comments, and chat ratings.
- Team Management – benefit from work scheduler, chat supervision, agent roles, agent account management, chat limit, and agent groups.
- E-commerce Tools – this live support software helps you monitor and manage e-commerce integrations, targeting visitors from campaigns, sales information, and your goals.
- Engaging customers – you can chat via a direct link, chat on multiple websites, chat buttons, smart or manual chat routing, pop-up and embedded chat window, after-hours form, eye catchers, personal greetings, and automatic greetings.
- Chat Tools – this live support software helps you to engage in visitor banning, chat transcripts, transfer, notifications, delivery status, chat archives, timeline, file sharing, chat tags, visitor information, canned responses, message sneak peek.