Olark is a live help software that manages all the information for a better customer experience. Olark offers detailed reports about all the chats to help and see if it is helping the customers. Some of the reports that Olark includes are:
- Being able to see who visits the website, what time the site is usually busy, what each customer is visiting all the time, and even where they have been.
- Having Olark live chat + a CRM can give the option of keeping the history chats of all the customers.
- The live help software, Olark can help analyze the operator performance and their impact on the customers, and how to improve the business through its assimilation with Google Analytics.
- Real-time alerts for customers who have waiting things in their cart can help products to sell faster through faster response time with questions
- By having features like being able to see what is in the client’s screen and even having the power to control what is on the screen, Olark makes satisfying the customer so much easier.
- With this live support app, gain sophisticated insights through its powerful reports. Integrate with Google Analytics and you get to know better the operator and customer behavior that will help you to improve your business.