This simple help desk software provides a great ticketing system for organizations. Groove is customer support software that will make it easier to assign and track tickets. You’ll never waste your time trying to track down tickets. The customer support software will help improve your organization’s customer service and set goals for your team by being able to track customer support metrics. Groove is flexible to your needs, for example, if you’re a smaller company and all you need is a ticketing system, Groove can handle that. But as your company gets bigger and more complex, Groove can expand to help you achieve your goals. Some features of Groove include:
- Tools – You are able to add in metrics, trends, and etc.
- Affordable – You only pay $15 per month, nothing more.
- Extras – Your Groove will never be cluttered because Groove offers optional free add-ons in the app store.
- Groove won’t frustrate you or your customers. Groove feels and looks just like email.
- Improvement - By using customer support metrics, you can improve your customer service
- Tracking- You can assign tickets to different people but still be able to keep track of all of them. You won’t have to waste your time tracking tickets anymore.