Zendesk - Cloud Customer Service

Cloud Customer Service with Zendesk

Zendesk is cloud-based customer service software for any small business, mid-size business or large enterprise using online methods to communicate with its customers. Zendesk’s services are currently relied upon by more than 45,000 companies worldwide, including big multi-nationals such as Vodafone, Groupon, 20th Century Fox and Sony Music. Though its users come from a range of industries, it enjoys particular popularity as a solution in the IT, retail, e-commerce and professional services sectors.

Customers value Zendesk for its ease of use, affordability, efficiency and scalability: Your organisation can try it out in one department and gradually expand its use to cover the entire enterprise. Zendesk’s main function is to automatically gather and monitor inbound customer feedback from a full spectrum of channels– email, web, chat, phone and social media – and bring it together on one sleek, easy-to-use platform. This allows customer service agents to oversee requests and to identify and escalate urgent issues, increasing efficiency and customer satisfaction. Zendesk also enables service personnel from different departments to share a knowledge base and collaborate on solving difficult issues.

With Zendesk, there is no need for on-premise installation, since everything is provided in the cloud. The makers spotted a need in the market for companies and customers to be brought closer together, and this is exactly what Zendesk succeeds in doing. Other benefits include sophisticated workflow automation tools, a customer self-service solution and the ability to build meaningful reports and insights into your customer engagement.

Pricing: Five different annual plans starting at $1/agent/month ($2/agent/month for monthly billing) and going up to $195/agent/month. Free trial available