Freshservice App - Stay in the IT Service Front Line with ITIL ready Cloud based Freshservice Application

Freshservice App - Stay in the IT Service Front Line with ITIL ready Cloud based Freshservice Application

If your service desk annoys your customers, frustrates your agents and is costing you valuable business, then you need a solution and fast. The Freshservice app is all you need to get organized. This app will help make an efficient service desk a reality, which should translate to a happy agent-happy user’s situation. The Fresh Service app ensures that agents are able to support users with minimum fuss and at the same time enjoy themselves, driving up their efficiency and productivity.

The best thing about this app is that agents do not have to sit at their desks to give their support; they can do so from wherever they are. Agents area able to respond to issues, assign tasks and filter through tickets right from their smart phones.

Freshservice app has features that:

  • Prioritize and organize important issues - Helps in prioritizing incidences and resolving them accordingly.
  • Categorize the tickets - Assigns the issues to the best of your agents and the right team for efficient resolving.
  • Automate and dispatch tasks - Set rules and create different scenarios that react to certain triggers.
  • Auto closer - Creates a set of rules and automatically closes all resolved tickets.
  • User satisfaction survey- Identifies level of user satisfaction and evaluates performance of support agents.
  • Mobile IT management – via Android, iPhone, iPad or web-based app.

Among many more features, Freshservice app saves agents time spent on menial tasks and redirects their full attention where necessary. There is a free plan available in over ten languages.

free published Online HTML5 Native

Comments

No comments yet.

Add Comment

* Required information
(never displayed)
 
Bold Italic Underline Bullet Numeric Link
 
1000
 
Notify me of new comments via email.
 
Remember my form inputs on this computer.
 
I have read and understand the privacy policy. *
 
I have read and agree to the terms and conditions. *
 
 
Powered by Commentics


More Apps:
Highrise App - Simplify your Customer Relations Management with Mobile App Highrise CRM
CentralStationCRM App - The Best way To Run an Organized Business with CRM
Xing App - Meet with Professionals on a Safe Business Network Platform
LinkedIn App - Remain Relevant And Advance in Career with Social Business Network LinkedIn
FreeAgent App - Experience Accurate Business Book Keeping with FreeAgent