Freshservice App - Stay in the IT Service Front Line with ITIL ready Cloud based Freshservice Application

Freshservice App - Stay in the IT Service Front Line with ITIL ready Cloud based Freshservice Application

If your service desk annoys your customers, frustrates your agents and is costing you valuable business, then you need a solution and fast. The Freshservice app is all you need to get organized. This app will help make an efficient service desk a reality, which should translate to a happy agent-happy user’s situation. The Fresh Service app ensures that agents are able to support users with minimum fuss and at the same time enjoy themselves, driving up their efficiency and productivity.

The best thing about this app is that agents do not have to sit at their desks to give their support; they can do so from wherever they are. Agents area able to respond to issues, assign tasks and filter through tickets right from their smart phones.

Freshservice app has features that:

  • Prioritize and organize important issues - Helps in prioritizing incidences and resolving them accordingly.
  • Categorize the tickets - Assigns the issues to the best of your agents and the right team for efficient resolving.
  • Automate and dispatch tasks - Set rules and create different scenarios that react to certain triggers.
  • Auto closer - Creates a set of rules and automatically closes all resolved tickets.
  • User satisfaction survey- Identifies level of user satisfaction and evaluates performance of support agents.
  • Mobile IT management – via Android, iPhone, iPad or web-based app.

Among many more features, Freshservice app saves agents time spent on menial tasks and redirects their full attention where necessary. There is a free plan available in over ten languages.

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