The most successful businesses today are those that can meet their customers’ needs the moment that they arise. In order to do this effectively, they need a solution that is built to meet client needs and offer support to the team. Kayako app is the holistic solution to effective customer service.
This app is versatile as it has been created to meet the needs of a variety of business’, including freelancers, large enterprises, small and medium-sized business and more. It offers numerous customer service solutions and facilitates communication over email, live chat, and voice. Clients can even enjoy a self-help platform to address their queries.
As a multichannel helpdesk, Kayako has the following features:
- Fully featured live chat featuring excellent live chat tools to increase customer engagement.
- Customer facing support centre that allows customers to navigate content, submit support tickets and view any conversations surrounding their issue.
- Support ticketing with email integration to maintain a proper chain of communication.
- Track and record phone calls for easy referral when necessary.
Kayako offers many other customizable features that can meet the specific needs of your clients. This app is available in 7 languages. It is supported by an assortment of devices including Android, iPhone and iPad, Windows, Mac, Web Based and Mobile Web App.
It has a monthly subscription pricing model, starting at $24 per agent, per month. This pricing model offers complete flexibility: It offers a cloud based service (OnDemand) and self-served on premise hosted service (OnPremise).